FREQUENTLY ASKED QUESTIONS

Q: How do I contact someone regarding my order?

A:  The best way is to send an email to: customerservice@jillmariemorris.com. Otherwise, you may write and send snail mail to: P.O. Box 8183, Newport Beach, CA 92658. You may also call: (323) 807-0374, during normal hours of operation.

Q: What are your hours of operation?

A: Currently, our hours of operation are as follows: Mon - Fri: 9am-5pm PST, Saturday: 11am - 3pm PST and Sunday: Closed.

Q: What happens if the item I purchased is out of stock?

A: While JMM Creative Inc. and www.solsticeboutiquebyjmmcreative.com ensure that we have sufficient stock on all of our items, on occasion, we may run out of stock. If we do run out of stock on an item you have ordered, we will ship any in-stock items in your order immediately upon fulfillment. If an item you have purchased is placed on back order, we will send you an email notification. Items on back order will not result in additional or separate shipping fees. You will receive a separate email once your back order has shipped.

Q: What methods and regions do you ship to, and what is the rate?

A: We use USPS Priority Mail with Delivery Confirmation. We apply a Standard Shipping Flat Rate of $14.00 to each order. Standard shipping only applies to orders shipped within the contiguous United States, including Alaska, Guam, Hawaii, Puerto Rico and the U.S. Virgin Islands. Shipping charges and terms are subject to change without notice.

Q: What is the standard order processing time?

A: Standard delivery times reflect the business days each order spends in physical transit from the fulfillment address to the delivery address. Please note that order processing time is not included in this estimate. Most orders are processed within three to five business days. Once items have been verified as in stock and your order has processed, it will be shipped USPS Priority Mail with Delivery Confirmation. You will receive an email notification when your order ships, along with the tracking information. Order processing time for Standard delivery orders may be longer during peak holiday seasons, or following a promotion.

Q: Are there any days that you will not ship my order?

A: Yes. We cannot ship packages on national US holidays. Orders placed during a national holiday, or during the weekend of a national holiday, will not be shipped until the following business day. Additionally, we cannot ship on any Sunday. Orders placed after normal operating hours will be processed the next business day and shipped accordingly.

Q: Do you ship Internationally?

A: No. At this time, we do not ship Internationally.

Q: What if I want to ship an order to someone in the US Military who has an APO/FPO address?

A: Good news! We support our United States servicemembers! We provide free shipping to APO/FPO addresses.

Q: What if my product arrives damaged?

A: If your product arrives damaged, or is in any way defective, promptly send an email to: customerservice@jillmariemorris.com. Please include your order number, along with a brief description of the damage(s). You will then be advised of instructions on how to handle the damaged item(s) for a replacement at no additional charge. Please note that we must receive your email stating the damages within 5 (fives) days of proof of delivery in order to begin the process. If we do not receive an email within that time period, we reserve the right to deny your claim.

Q: Can I return an item for any reason other than due to damage?

A: No. Aside from damaged items, we do not offer or accept returns. All sales are final.